sccresume

Professional Resume

Steven C. Carpenter

EDUCATIONAL BACKGROUND

    GRAND CANYON COLLEGE
    Phoenix, Arizona - Bachelor of Science in Education - Math - 50% completed
    CANYON COLLEGE
    Caldwell, Idaho - Bachelor of Science in Management
    CHAPMAN COLLEGE
    Orange, California - College Math studies
    COMMUNITY COLLEGE OF THE AIR FORCE
    Associate Degree in Electrical Engineering - 65% completion
    ON THE JOB TRAINING / CLASSROOM TRAINING
    Lotus, WordPerfect, MicroSoft Excel, Dunn & Bradstreet Executive Training Seminars
    Rumba, Windows ME, Microsoft Word

TEACHING EXPERIENCE

GIMNASIO INGLES 08/07 – 12/07

Armenia, Colombia – 7^th and 8^th grade math teacher

COLEGIO AMERICANO - The American International School of Quito 11/02 -06/04

Quito, Ecuador - Secondary Library Technical Support Staff

<>            - Responsible for handling technology equipment requests from students and teachers
            - Responsible for assisting students and teachers with computers
            - Responsible for training of students and teachers on equipment, cameras, computers, and all technology devices
            - Taught classes related to computer programs including PowerPoint, brochure layout, and MS Word
             - Worked with classroom teachers on special projects

FIELD SERVICE EXPERIENCE

NORDSON CORPORATION            11/2000 - 08/2002
Dawsonville, Georgia - Adhesives Service Technician

    - Responsible for installation, start-up, operation and trouble shooting on numerous
               adhesive application systems
    - Coordinate communication between customers and in-house staff for parts and
              technical questions
    - Responsible for all wiring and terminating on multi-equipment systems
    - Position requires domestic and international travel 50% of the year for installation,
              training and troubleshooting

MANAGEMENT EXPERIENCE

INGERSOLL RAND                        01/2008 - Present

Bogotá, Colombia – satellite office in Armenia, Colombia – Operations Coordinator for multiple product lines (Tools, Fluids, Material Handling)

<> - Responsible for distributor network development, training, and warranty administration for market channels in all of Central America, Colombia, Ecuador, and

Peru

.
        -         2008 territory revenue total approximately $7 million
        -         Work with Latin America marketing team to identify and develop promotional opportunities, trade show representation, and distributor discounting matrix
        -         Participate in three factory developed training courses per year, complete 12 online training courses per year, and develop 6 training programs per year for
             distributors throughout territory <>INGERSOLL RAND          03/2007 - 07/2007
Carrollton, Georgia - Service Sales Specialist
Rochester Hills, Michigan - Life Cycle Technician <>

         - Responsible for all aspects of client support, including service and parts sales, for multiple equipment lines
         - Schedule recurring client visits and arrange for immediate presence on site when required
         - Prepare and monitor local territory budget
         - Responsible for planning and implementation of local sales strategy

ARBON EQUIPMENT           6/99 - 10/2000
Duluth, Georgia - Installation Manager

    - Responsible for scheduling installation of over $1 million worth of industrial
        equipment each month
    - Responsible for hiring, training, dispatching, and supervising nine work crews
       throughout the state of Georgia
    - Responsible for technical support and post installation quality inspections
    - Coordinate efforts with 11 salesmen to collect accurate jobsite information
       and ensure customer satisfaction
    - Position requires extensive travel within the state for job meetings and to address
       customer concerns
    - Achieved Master Technician status in both corporate sponsored training programs

ALBANY INTERNATIONAL         9/92 - 3/99
Lawrenceville, Georgia
Career Progression Within Company:
Customer Service Representative ... Customer Service Team Leader ... Parts Department
         Coordinator ... Field Service Team Leader ... After Market Services Manager

    - Responsible for supervision of all aspects of parts and service for North, South and
              Central America, for America’s largest industrial door manufacturer
    - Responsible for technical support, training, and on-site installations
    - Supervised parts sales and marketing for parts and sales
    - Supervisor over five employees and coordinates efforts with nationwide distribution
    - Works with engineering to write, develop and produce product technical manuals
    - Primary on-site contact person for evaluation of complex technical and application
              problems in the field
    - Position requires domestic and international travel 20% of the year for training,
              troubleshooting, and sales

CUSTOMER SERVICE EXPERIENCE

COLEGIO AMERICANO - The International School of Quito           11/02 - 06/04
Quito, Ecuador
Secondary Library Technical Support Staff
    - Responsible for handling technology equipment requests from students and teachers
    - Responsible for assisting students and teachers with computers
    - Responsible for training of students and teachers on equipment, cameras, computers, and all technology devices
    - Responsible for teaching classes in working with the computer programs with students - Powerpoint, brochures, MSWord

MOSS ROBERTSON - Cadillac, Isuzu, Oldsmobile           5/92 - 9/92
Gainesville, Georgia - Assistant Service Manager

    - Responsible for handling customer service
            - Responsible for complaints and flow of activities toward completion of repairs
    - In charge of in-house loaner fleet and working with rental cars
    - Completed needed forms, paperwork, and maintenance of proper records
    - Dispatched work to technicians and managed work flow
    - In charge of closing billing and payroll for technicians

AW GOLDEN CADILLAC DEALERSHIP    11/89 - 5/92
Reading, Pennsylvania - Service Advisor

    - Responsible for handling customer service, complaints, and flow of
              activities towards completion of repairs and services to customer vehicles
    - In charge of in-house loaner fleet and working with rental cars
    - Completed needed forms, paperwork, and maintenance o f proper records
    - Attended monthly training and information seminars on new programs
    - Selected as Service Advisor responsible for new quick lube program

SELF-EMPLOYMENT EXPERIENCE

DEWEY’S FAMILY BILLIARDS    8/88 - 10/89
Norcross, Georgia - Manager

    - Responsible for supervising, sales, and merchandising of family owned
              and operated billiards and amusement center
    - Active in all phases of retail sales, purchasing, ordering, pricing, and receiving
    - Supervisor over six employees
    - Responsible for public relations, promotions, newspaper and magazine articles

MILITARY EXPERIENCE

UNITED STATES AIR FORCE         1/83 - 7/88
Electronic Communications and Cryptographic Systems Specialist

    - Responsible for installing and maintaining United States Defense Cryptological
              Systems, including troubleshooting systems down to component levels, then repairs
    - Coordinated loopbacks and the sending of test tones with other related agencies
    - Chosen at Osan Air Force Base in Korea to train all other communication troops in
              the patching and testing of worldwide radio satellite circuits
    - Maintained Top Secret SCI/TK security clearance
    - Well trained on Analog and Digital circuits and approximately 40 different pieces of
               crypto equipment, switching units and ancillary units, including modems
    - Discharged honorably after four years of active duty



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